A clear path from issue
to resolution.

01 / CONTACT

Contact technical support

TrueFix Labs provides support for TrueFix Studio through the channels below. There is currently no guaranteed response time. Please use email—not a public post—for anything containing personal, security, or account-related context.

02 / REPORT

Before you report an issue

Include enough context to reproduce the problem while keeping secrets out of the report:

• TrueFix Studio version/build and where you obtained it.
• Operating system, version, CPU architecture, and—if applicable—mobile device model.
• The screen or workflow, expected result, actual result, and approximate time.
• Provider name, capability, market, environment, and redacted ClientInstance ID.
• Stable error code, correlation ID, and a minimal redacted log excerpt.

03 / INSTALL

Install and launch

macOS unsigned pre-release

The current direct-download build is not signed or notarized. Move it to Applications, then clear the quarantine attribute for that app only:

Run the command only for a build you intentionally downloaded from the official release page. Do not use sudo, do not target /Applications itself, and do not recursively clear unrelated apps.

Windows

Use the setup EXE or MSI that matches x64 Windows. If SmartScreen appears, verify the file came from the official release and inspect the publisher/hash information available with that release before continuing.

Linux

Use the AppImage or Debian package matching your distribution and architecture. An AppImage may need executable permission. Desktop integration and WebView dependencies vary by distribution.

Always use the current links in the official download section; filenames and package sizes can change with every nightly build. Store-distributed iOS, Android, macOS, or Windows builds should be installed and updated through the same store or testing channel that supplied them.

04 / DIAGNOSE

Common troubleshooting path

1. Confirm the exact build and restart the app once.
2. Check the app’s About/diagnostics view for storage, gateway, and Provider health without exposing credentials.
3. Verify the selected market, instrument mapping, Provider, ClientInstance, environment, entitlement, and freshness.
4. For Agent failures, check model configuration, authorized tools, budgets, approvals, and the run’s stable error code.
5. For order issues, do not blindly resubmit an uncertain order. Query/reconcile its state first.
6. Retry in Simulator or a read-only context to separate product state from live-account permissions.

Application logs are stored under the operating system application-data directory in truefix-studio/logs. Files rotate by day as truefix-studio.log.YYYY-MM-DD; Web access logs use access.log.YYYY-MM-DD. Redact them before sharing.

05 / WEB GATEWAY

Web and ACME support

Web Gateway is disabled until the local operator explicitly configures it. For remote access, confirm DNS A/AAAA, public_domains, the complete HTTPS public_base_url, certificate/SAN match, allowed origins, trusted proxy IPs, and firewall reachability. Test Let’s Encrypt against staging before production.

• Non-loopback listeners require HTTPS; do not expose an HTTP-only listener to a network.
• After a credential concern, rotate the access password and revoke all Web sessions.
• Remove a stale or unreachable AAAA record instead of allowing clients to fail over unpredictably.
• See Web Gateway & ACME in the user guide for the complete setup sequence.

06 / DATA CONTROL

Delete local data

The current app does not create a TrueFix cloud account. To remove the local profile, first quit TrueFix Studio and revoke Provider/API credentials at their original services. Back up anything you need; the following removal is not reversible.

Uninstalling an app may leave configuration or application data behind. Data already sent to a Provider, AI service, GitHub, or another third party must be deleted using that service’s controls. For personal information sent directly to TrueFix Labs, email the support address with a deletion request.

07 / PRIVACY

Privacy and security requests

Read the Privacy Policy for data categories, recipients, storage, retention, and controls. Report a suspected vulnerability privately by email with a minimal proof of concept. Do not access other people’s accounts or data, disrupt services, or publish exploitable details before we have had a reasonable opportunity to investigate.

08 / AVAILABILITY

Product and marketplace availability

Features vary by operating system, build, store channel, Provider, market, entitlement, and jurisdiction. A listed adapter does not mean every capability is available. TrueFix Studio does not provide investment advice and does not replace the support, disclosures, or transaction records of your broker or exchange.

This public page may be used as the support URL for Apple App Store, Google Play, Microsoft Store, and other distribution channels. Marketplace billing, refunds, device compatibility, and store-account issues may also need to be handled by the store that distributed the app.